{"id":3018,"date":"2023-07-25T15:34:00","date_gmt":"2023-07-25T03:34:00","guid":{"rendered":"https:\/\/korowai.org.nz\/?page_id=3018"},"modified":"2023-08-16T10:50:06","modified_gmt":"2023-08-15T22:50:06","slug":"feedback-complaints","status":"publish","type":"page","link":"https:\/\/korowai.org.nz\/feedback-complaints\/","title":{"rendered":"Feedback &#038; Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3018\" class=\"elementor elementor-3018\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"has_ae_slider elementor-element elementor-element-8fb9fe2 e-flex e-con-boxed ae-bg-gallery-type-default e-con e-parent\" data-id=\"8fb9fe2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-8c81f32 e-flex e-con-boxed ae-bg-gallery-type-default e-con e-child\" data-id=\"8c81f32\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c50f109 elementor-widget elementor-widget-text-editor\" data-id=\"c50f109\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Feedback<\/strong><u><br \/>\n<\/u>Patient feedback helps us to improve the services we provide.\u00a0 If you have suggestions on how we may improve our services,\u00a0please email us on <a href=\"mailto:admin@korowai.org.nz\">admin@korowai.org.nz<\/a><\/p>\n<p><strong>Complaints<br \/>\n<\/strong>To make a complaint about the treatment or service you have received please provide full details of your complaint in writing to us as soon as possible.<br \/>\nYou can do this by:<\/p>\n<ul>\n<li>Emailing us on <a href=\"mailto:complaints@korowai.org.nz\">complaints@korowai.org.nz<\/a><\/li>\n<li>Completing the attached<a href=\"https:\/\/korowai.org.nz\/wp-content\/uploads\/2023\/05\/Complaint-Form.pdf\" target=\"_blank\" rel=\"noopener\"> form<\/a> (send by email, post or drop off at reception)<\/li>\n<li>Requesting a complaint form from reception<\/li>\n<li>Writing a letter<\/li>\n<li>Talking to our Practice Manager on <a href=\"mailto:practice.manager@korowai.org.nz\">practice.manager@korowai.org.nz<\/a><\/li>\n<li>Talking with any other staff member you feel comfortable with<\/li>\n<\/ul>\n<p>Your complaint will be investigated thoroughly by our CEO.\u00a0 We will acknowledge receipt of the complaint, in writing, within five working days.\u00a0 You will be informed of the outcome within 10 working days of the acknowledgement letter.<\/p>\n<p>If you would prefer to talk to someone about your complaint you can speak with the Practice Manager or any of our Staff are comfortable speaking with.<\/p>\n<p><strong>If you would like support in having the complaint dealt with you can contact:<br \/>\n<\/strong>The Health Consumer Service<br \/>\nPO Box 115 019<br \/>\nDinsdale<br \/>\nHamilton<br \/>\nPhone &amp; Fax 07 846 1991<\/p>\n<p>When you use a health or disability service in Aotearoa, you have the protection of the <a href=\"http:\/\/www.hdc.org.nz\/your-rights\/the-code-and-your-rights\/\">Code of Health and Disability Services Consumers\u2019 Rights<\/a>.<\/p>\n<p>Your rights in different language: <a href=\"http:\/\/www.hdc.org.nz\/your-rights\/your-rights-in-different-languages\/\">http:\/\/www.hdc.org.nz\/your-rights\/your-rights-in-different-languages\/\u00a0<\/a><\/p>\n<p>Your rights in M\u0101ori: <a href=\"http:\/\/www.hdc.org.nz\/media\/5922\/your-rights-m\u0101ori.pdf\">http:\/\/www.hdc.org.nz\/media\/5922\/your-rights-m\u0101ori.pdf<\/a><\/p>\n<p>For further information about the Code go to the\u00a0<a href=\"http:\/\/www.hdc.org.nz\/\">Health and Disability Commissioner website<\/a> or call the Health and Disability Commissioner on 0800 11 22 33.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e68d6a elementor-button-align-center elementor-widget elementor-widget-form\" data-id=\"9e68d6a\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Feedback and Complaints form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"3018\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"9e68d6a\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Korowai Aroha\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_f7674dd elementor-col-100\">\n\t\t\t\t\t<b>Patient Details<\/b>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPatient's Full Name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Patient&#039;s Full Name\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-date elementor-field-group elementor-column elementor-field-group-field_be4bf59 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_be4bf59\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDate of Birth\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\n\t\t<input type=\"date\" name=\"form_fields[field_be4bf59]\" id=\"form-field-field_be4bf59\" class=\"elementor-field elementor-size-sm  elementor-field-textual elementor-date-field\" placeholder=\"-Select-\" pattern=\"[0-9]{4}-[0-9]{2}-[0-9]{2}\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_0c1175e elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_0c1175e\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPhone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_0c1175e]\" id=\"form-field-field_0c1175e\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Phone\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tComplaint Details\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"10\" placeholder=\"Please include as much information as you can\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_18465d6 elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_18465d6]\" id=\"form-field-field_18465d6\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\">\n\t\t\t\t<label for=\"form-field-field_18465d6\">Tick to accept that the information is provided true and accurate to the best of my knowledge<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_5378324 elementor-col-100\">\n\t\t\t\t\t<b>Third Party (if completed on behalf of patient)<\/b>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_97a701b elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_97a701b\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFull Name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_97a701b]\" id=\"form-field-field_97a701b\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Full Name\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_398a00b elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_398a00b\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tRelationship\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_398a00b]\" id=\"form-field-field_398a00b\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Relationship\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_8813a10 elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_8813a10]\" id=\"form-field-field_8813a10\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\">\n\t\t\t\t<label for=\"form-field-field_8813a10\">Tick to accept that the information is provided true and accurate to the best of my knowledge<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_a8211ac elementor-col-100 recaptcha_v3-bottomright\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_a8211ac\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LedP6knAAAAALKRANYMyZYtEHYlcDzSZb6E4LHS\" data-type=\"v3\" data-action=\"Form\" data-badge=\"bottomright\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button type=\"submit\" class=\"elementor-button elementor-size-sm\">\n\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\" elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Submit form<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_ae_slider 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