Feedback
Patient feedback helps us to improve the services we provide. If you have suggestions on how we may improve our services, please email us on admin@korowai.org.nz
Complaints
To make a complaint about the treatment or service you have received please provide full details of your complaint in writing to us as soon as possible.
You can do this by:
- Emailing us on complaints@korowai.org.nz
- Completing the attached form (send by email, post or drop off at reception)
- Requesting a complaint form from reception
- Writing a letter
- Talking to our Practice Manager on practice.manager@korowai.org.nz
- Talking with any other staff member you feel comfortable with
Your complaint will be investigated thoroughly by our CEO. We will acknowledge receipt of the complaint, in writing, within five working days. You will be informed of the outcome within 10 working days of the acknowledgement letter.
If you would prefer to talk to someone about your complaint you can speak with the Practice Manager or any of our Staff are comfortable speaking with.
If you would like support in having the complaint dealt with you can contact:
The Health Consumer Service
PO Box 115 019
Dinsdale
Hamilton
Phone & Fax 07 846 1991
When you use a health or disability service in Aotearoa, you have the protection of the Code of Health and Disability Services Consumers’ Rights.
Your rights in different language: http://www.hdc.org.nz/your-rights/your-rights-in-different-languages/
Your rights in Māori: http://www.hdc.org.nz/media/5922/your-rights-māori.pdf
For further information about the Code go to the Health and Disability Commissioner website or call the Health and Disability Commissioner on 0800 11 22 33.
